A Category 4 hurricane is a major concern for businesses that need to keep a count of their inventory and don’t want their suppliers to face any shortages. Storms become more active during the months of August, September and October. It has been estimated that 2018 will witness around 10-16 named storms. A storm that reaches hurricane status is one where winds are at least 74 mph. A major hurricane is one that reaches category three which comes with winds of at least 111 mph.
Surveying the Way to Effective Business Continuity Programs
As customer demands, ISO Standards, other regulations, and disruptive events continue to increase the pressure on 21st century enterprises, the need to develop well-defined and practicable business continuity plans becomes harder to overlook.
Many organizations are taking first steps on the journey to create mitigation plans that can be applied in times of crisis. However, based on the growing demands to incorporate, strategic planning and procurement decisions too are vital inclusions in these programs—yet are all too frequently neglected.
A few years ago, I was assigned responsibility for maturing a business continuity program (BCP). During the program’s creation, I had the opportunity to meet a number of business continuity leaders, many of whom had developed world-class systems for business continuity management.
As part of the discovery process for my program, I asked many questions, some of which were similar to those listed below, and addressed the very basics of the BCP discipline:
What were the first steps taken in your organization’s business continuity journey?
What key items did you classify as “must-haves” in the program?
What standard did you establish as the basis for your program?
Of course, there were many more questions besides these and indeed, I received a wealth of input from various silos across a large number of companies. Certainly, it was enough to highlight the many considerations for establishing an organizational BCP-expansion roadmap.
There are a few things supply chain professionals dread. Like, that urgent call from a distributor about longer lead times for a critical part or talk that a third-tier supplier is filing bankruptcy or having to scramble for alternative sources of supply when a flood wipes out an important supplier factory.
It’s hard enough managing supply chain complexity on a good day. Add the ominous task of mitigating supplier capacity risks, and you could have a full-on nervous-making scene on your hands.
But, it deserves your attention. As Resilinc’s CEO Bindiya Vakil recently blogged, no company is immune to this risk. Companies the world over–and even of the likes of supply chain wonderhouses such as Apple Inc.–have been victims of supplier capacity shortfalls and part delivery interruptions at one time or another.
Additionally, a supply and demand mismatch in the aftermath of the Great Recession is causing headaches as well. Despite a pick up in demand, manufacturing capacity, which was cut in many sectors during the economic downslide, has not ramped up sufficiently. Many supply chain partners are either taking a wait-and-see approach to adding more capacity or have to contend with labor, regulatory or capital constraints. And, that’s adding significant pressure to the source, buy and make converations supply chain professionals are having today with suppliers.
Mapping Supply Chain Risks
While eliminating supplier capacity risks altogether throughout the entire end-to-end supply chain could be hard, if not impossible, there are ways to curtail their impact when then occur.
One key way is to define and measure supplier capacity risks. Having a tool or service that identifies supplier vulernabilities and proactively provides supply chain visibility to supplier practices and processes could give companies insights into existing and potential risks and lessen the impact of a disruption, Resilinc’s CTO and Co-founder Sumit Vakil pointed out in a recent webcast with Supply & Demand Chain Executive.
Additionally, companies that can identify challenges and expected benefits from developing and implementing a supplier capacity management solution will fare better than competitors in the wake of a disaster or crisis situation. Capacity management planning, for instance, helps companies address extreme product demand upswings, recover quicker when there is a supply chain disruption and optimize the market window for short-lifecycle products.
Another important step is to integrate supplier capacity management into their supply chain risk management strategy since they are so closely related. Companies that have a centralized repository of supply chain data, map multiple tiers of suppliers and have sense-and-respond capabilities will be able to assess capacity issues quicker, lower risks associated with those issues and ensure business and supply continuity.
By taking a few of these measures, you can start turning a menace into meaningful risk mitigation plan.
Has supplier capacity risk management got you thinking about what-if sourcing and supply chain planning scenarios? Not sure where to start?
Resilinc’s CTO and Co-founder Sumit Vakil will offer tips for creating an intelligence-driven, proactive approach to long-term supply assurance at this month’s Global Supply Chain Resiliency Council session.
Across companies and industries, there is a growing awareness of the importance of supply chain risk management and resiliency programs. However, establishing an enterprise-wide supply chain risk management and resiliency program within your company doesn’t happen overnight, nor should it. It’s a multi-pronged process unique to each company, and each company is at a different stage of awareness, preparation, implementation, adaptation and maturation.
On the second day of the recent annual Global Supply Chain Resiliency Council event, we held a live poll at the conclusion of our customer training sessions to gauge where attendees were in their respective SCRM and resiliency journeys. The supply chain practitioners in attendance represent some of the largest companies with the most extensive global supply chains. As such, this post provides our poll’s findings to give you a better sense of where other major companies are in their SCRM journeys, and as to why they choose to pursue supply chain resiliency.
You will see that companies of all sizes, regardless of industry, can fall along a “resiliency spectrum”. While some are well into implementing and maturating their supply chain risk management and resiliency programs, others are still gaining awareness and planning their processes.
Major supply chain disruption events, a.k.a black swan events, can take a tremendous toll on business continuity and revenue, affecting some companies and industries more than others. When we published the whitepaper "Tianjin Explosions Global Supply Chain Impact: It's Worse than You Think", we predicted that the crisis was, as the title suggests, worse than you would think. As the poll data suggests, the Tianjin explosions truly did have a far-reaching, rippling impact across industries.
Black swan events are unpredictable and can take a major toll on an enterprise. Having a formal Crisis Management program gives companies a significant competitive advantage when confronted with unexpected crises. As the poll indicates, Crisis Management programs are growing more common among enterprises with complex multi-tier supply chains. Given that 40% of the polled attendees either did not have a formal Crisis Management program or have non-centralized Crisis Management processes, it is fair to assume that companies that have implemented a cohesive Crisis Management program are better suited to respond and mitigate major supply chain disruptions than those that are not fully prepared.
It is important for SCM departments to identify their weak spots and figure out how they can become more resilient in the coming year. Nearly one third of the polled attendees recognized that governance, or the structures and processes by which supply chain constituents share power, can always have room for improvement and lubrication. One fifth wanted to bolster their Crisis Management programs to be resilient in the face of unexpected crises. About one sixth of the attendees want to address their business continuity planning. Nevertheless, risk mitigation appears to be the most common arena for improvement among companies across industries.
Some companies’ SCRM programs are driven from the top-down, while others are driven from the SCM upwards – the motivations to manage risk and become resilient are as varied as risk itself.
Learn More About SCRM and Supply Chain Resiliency
As the global supply chain risk terrain continues to evolve, companies across all industries realize they need to adapt. Although addressing and preparing for the encompassing scope of supply chain risk may be intimidating, waiting for risks to manifest and maintaining a reactive stance towards the supply chain risk can be far more damaging to a company’s revenue and brand.
For those who are unfamiliar with Resiliency, we highly encourage that you download "The Ultimate Guide to Supply Chain Resiliency". In this document, we provide supply chain risk management practitioners with concrete suggestions and guidance on how to create, roll-out, and institutionalize a global supply chain resiliency program (SCRP). The premise of this guide is that there is an unserved need for information on the topic of building and managing a SCRP that adequately addresses the crucial initial phase of building the business case, establishing strategic alignment, and securing executive sponsorship.
I hear the terms supply change risk management (SCRM) and supply chain resilience used interchangeably by industry practitioners, stakeholders, solution providers, and industry analysts alike. So, are we essentially talking about the same thing or do we invoke one term over the other in certain circumstances to convey something different?
For all practical purposes, both terms describe the same business discipline and process and, as such, cover the same ground when you break down the concepts into its various components. However, the message that they each evoke is very different. They both describe the same “glass”, but one describes the glass as half-full (resilience) and the other half-empty (SCRM).
While risk is something you want to minimize, resilience is something you want to maximize. Risk is a threat, while resilience is an opportunity. For example, in terms of value propositions, the messages that flow easily from a discussion of SCRM are around cost and disruption avoidance, vulnerability identification and remediation, and other operational and tactical concerns. On the other hand, supply chain resiliency connects more easily with strategic themes like competitive advantage, market share, and ultimately brand and shareholder value.
For example, companies that recover faster from a supply chain disruption event through early detection and crisis response preparation, or avoid its impact altogether as a result of proactive planning, can gain a time-to-market and market share advantage over competitors that depend on the same suppliers and components to ship product. Studies have shown that the loss in market share and shareholder value from supply disruption events can take a decade to recover from, not to mention the brand/reputation impact of having to delay shipment.
Both the SCRM and resilience value propositions are real and compelling and relevant to the growth of SCRM/Resilience as a critical business discipline and function moving forward. One resonates with sourcing and supply chain operations professionals, while the other piques the interest of the C-suite. The discipline of SCRM/Resilience will reach escape velocity when the operations folks can drive the C-level messages up the chain and the C-suite can drive “buy in” from the top down with a viable operational improvement message.
So while the strategies and tactics to manage risk and achieve resilience may be the same (e.g. qualify additional/alternate sources for high revenue-at-risk components; improve supplier collaboration and planning; design products and supply networks for resiliency, etc.), the benefits may be perceived and valued differently. Let’s continue to use both terms because they both matter, but let’s also be aware of their nuances and evoke the term that is likely resonate most with whomever you are talking to.
Downloadthe Ultimate Guide to Supply Chain Resiliency Program Success to learn tips on how to sell your SCRM/Resilience initiative to any audience.
The winners of awards for supply chain resilience and risk management excellence were honored by the Global Supply Chain Resiliency Council at its annual event which took place on Wednesday, February 24th, 2016, at the Sheraton Palo Alto, in Palo Alto, California. This year’s event attracted over 100 attendees from all over the country. There are now almost 1,100 general members of the Resiliency Council.
Its goal is to bring together supply chain risk management (SCRM) and resiliency practitioners with industry experts and thought leaders to advance the professional discipline through opportunities to collaborate, develop and share best practices, and be recognized for innovation and leadership. The awards program is one of the key elements of the Resiliency Council’s strategy to accelerate enterprise adoption of supply chain risk management and resiliency as a professional discipline and mission-critical business process.
“As evidenced by the over 100% year-over-year growth in event participation and general membership, the Resiliency Council has emerged quickly as the leading SCRM professional community,” said Bill Hurles, Executive Director. “We continue to believe that recognition of companies and individuals within that community will be critical to the institutionalization of resiliency concepts and business practices within the enterprise.”
The awards program is designed to recognize organizations and individuals that serve as role models and leaders in driving supply chain resiliency strategy success within their company, supply chain network, and across industries. The awards committee considered nominations from its general membership of over 1000 members worldwide comprised of OEMs/brand owners, suppliers, and experts from the Council’s technical advisor, Resilinc. The six award categories and winners announced were as follows:
RESILIENT SUPPLY CHAIN PARTNER OF THE YEAR: Palo Alto Networks
This award was based on a number of criteria and input related to customer collaboration practices and culture, technology adoption, and overall breadth and maturity-level of processes in place, as well as the organization's commitment to institutionalize best practices and demonstrate innovation and continuous improvement over time. Vonnie French, vice president supply chain operations, Rachel Yabut, senior project manager, and Dmitriy Krichevskiy, risk manager, accepted the award on behalf of Palo Alto Networks.
RESILIENT SUPPLY CHAIN INDUSTRY LEADER OF THE YEAR – LIFE SCIENCES: Amgen
This award goes to the company that has done the most to advance the SCRM and resiliency discipline both within their company and across their industry. The industry leader is early to adopt advanced SCRM and resiliency processes and technology and is closely watched by its peers. As such, the company serves as a role model for industry peers via its commitment to institutionalizing SCRM processes and best practices and track record of achieving benefits and results. The industry leader also generously shares experiences and lessons learned with peers at industry events. Patricia Turney, executive director of supply chain, Rod MacLea, director of supply chain, and Martin VanTrieste, senior vice president of quality, accepted the award on behalf of Amgen.
RESILIENT SUPPLY CHAIN TECHNOLOGY DRIVER OF THE YEAR: Juniper Networks
This award recognizes the company that is most advanced in terms of technology adoption, the use of technology to achieve customer-supplier collaboration, and the overall maturity-level of technology-enabled processes and best practices in place. In addition, the committee considered organizational culture as it relates to technology adoption and risk taking, as well as the organization’s commitment to leveraging innovation and driving continuous improvement over time. Steve Darendinger, vice president supply chain, and Mark Graham, director supply chain, and Ashu Gupta, senior manager, risk & analytics, accepted the award on behalf of the company.
RESILIENT SUPPLY CHAIN EDUCATOR OF THE YEAR AWARD: Yossi Sheffi
This award recognizes the educator that best supports further development of university-level education programs focusing on supply chain operations and resiliency and is best preparing the next generation of supply chain risk management superstars with hands-on training using real life scenarios, tools and case studies. In addition to talent development, this award also recognizes educators that play an important role in cross-pollinating ideas and strategies between academia and the business community. Yossi Sheffi is the Elisha Gray II Professor of Engineering Systems, MIT and the author of several books including the recently published The Power of Resilience.
RESILIENT SUPPLY CHAIN PROFESSIONAL OF THE YEAR: Jamie Love, Sigma Aldrich
This award recognizes individual success in championing the importance of supply chain resiliency within one’s company and being a change agent. The individual’s efforts to advance the profession–by sharing best practices, collaborating with key supply chain partners on successes and lessons learned, via active participation in industry events and media communication opportunities – was also a consideration in the selection process. Jamie Love is vice president of global operations at Sigma Aldrich.
RESILIENT SUPPLY CHAIN COLLALBORATOR OF THE YEAR: HGST
This award recognizes the supply chain partner that collaborates most effectively with customers for mutual benefit. The Collaborator of the year is proactive, responsive, transparent, willing to share appropriate information, and committed to working with its customers to achieve multi-enterprise supply chain performance excellence, KC Wong, principal field applications engineer, and Clifford Bast, senior global manager, accepted the award on behalf of HGST.
About the Global Supply Chain Resiliency Council
The Global Supply Chain Resiliency Council is a professional community and network for supply chain risk management practitioners, leaders, and stakeholders. The principal goals of the Council are to (1) bring together SCRM and resiliency practitioners with luminaries and thought leaders to advance the professional discipline through opportunities to collaborate, share best practices, and be recognized for innovation and leadership and (2) elevate the profile of supply chain risk management and resiliency challenges and opportunities vis-a-vis the C-level strategic agenda. The Global Supply Chain Resiliency Council has over 1,000 general members and has an open membership policy. Interested individuals within the business community and academia that wish to become a member of the community can do so by joining the LinkedIn discussion group by the same name.
Yesterday marked the conclusion of the 2nd annual Global Supply Chain Resiliency Council conference and awards event. With over one hundred supply chain practitioners in attendance from around the world, the amount of collaborative knowledge and best practices shared made it an event for the books (at least, within the supply chain community!). Some of the most brilliant minds in the supply chain risk space, from IBM's Lou Ferretti to MIT's Yossi Sheffi to Amgen's Patricia Turney, presented their takes on global supply chain risk and resiliency. As the event was held over two days, the hashtag #Resiliency2016 emerged early on during the conference and gained momentum in the Twitterverse.
The great thing about Twitter is that digestible nuggets of information and wisdom can be instantly broadcasted at the touch of a button and filtered by utilizing hashtags. As such, many attendees (including myself: @resilient_neil) took to live-tweeting #Resiliency2016 to share the loads of valuable information they gathered from the event's sessions to the online supply chain community. As only a portion of the tweets spurned by the event are presented below, be sure to check out the #Resiliency2016 hashtag to get the full scoop.
Supply Chain Resiliency Management (SCrM) is a growing area of interest and study. Yet it can be daunting to sift through the swaths of information to find relevant tidbits on social media sites like Twitter. While the #Resiliency2016 hashtag was born out of the recent GSCRC event, let's take it a step further. We invite the supply chain community at large to use this hashtag, not only to bolster discourse, but gain visibility to target audiences. By keeping #Resiliency 2016 alive and trending, we can keep the online conversation surrounding supply chain risk and resilience alive in an easy-to-find nook in the Twitterverse. Don't get lost in the flurry, hop on #Resiliency2016!